Refund and Return Policy
Last Updated: August 2026
Thank you for shopping at Beddings LK (https://beddings.lk). We want you to be completely satisfied with your purchase. This policy explains how to cancel an order, return an item, and receive a refund.
1. Cancelling an Order
You may cancel your order free of charge at any time before it has been dispatched. To cancel, contact us at support@beddings.lk or +94 77 382 3810 with your order number as soon as possible.
If the order has already been paid for, we will refund you in full within 3 working days of confirming the cancellation. Once an order has been handed to our courier it can no longer be cancelled, and the return process below applies instead.
2. Returns
You have 14 days from the date you received your item to request a return. To be eligible, your item must be unused, unwashed, and in the same condition that you received it, and it must be in its original packaging.
Non-returnable items:
- Custom-sized or specially ordered bedsheets
- Items bought on clearance or final sale
- Items that have been used, washed, or damaged after delivery
3. How to Start a Return
To initiate a return, contact us at support@beddings.lk or call +94 77 382 3810 with your order number and the reason for the return. We will confirm your eligibility and provide the return address in Sri Lanka.
Please do not send items back before contacting us, as returns received without prior approval cannot be processed.
You are responsible for the cost of shipping the item back to us, and original shipping charges are non-refundable. The exception is faulty, damaged, or incorrectly supplied items, where we cover shipping in both directions.
4. Refunds
Once your return reaches us we will inspect it and notify you of the outcome within 2 working days of receiving it.
If your return is approved, we will process your refund within 5 working days of approval, to your original method of payment:
- Bank Transfer — refunded to the account you paid from, or an account you nominate. Funds typically appear within 1–3 working days of processing.
- Card payments — refunded to the same card used for the purchase. Once we process the refund, your bank or card issuer may take a further 7–14 working days to credit it to your account. This timing is set by your card issuer and is outside our control.
- Cash on Delivery — refunded by bank transfer to an account you nominate.
We will confirm by email or phone once the refund has been processed.
5. Faulty, Damaged or Incorrect Items
If your item arrives damaged, faulty, or is not what you ordered, contact us at support@beddings.lk within 7 days of delivery, including photographs of the item where possible. We will arrange a replacement or a full refund, including all shipping costs, at no charge to you.
6. Exchanges
If you need to exchange an item for the same product in a different size or colour, email us at support@beddings.lk. Exchanges are subject to stock availability. We cover the shipping cost for exchanging defective products.
7. Contact Us
For anything relating to cancellations, returns, or refunds:
Beddings LK 166, Lanka Lands, Peellawatta, Andiambalama, Sri Lanka Email: support@beddings.lk Phone: +94 77 382 3810